Frequently Asked Questions
What if I can't view the design studio?
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How fast can I expect my order?
Our orders are guaranteed to be shipped in 10 business days. If the order is needed in a rush, there are several different options for a quicker delivery. Just notify us whenever placing the order by calling us or by checking the desired rush option at checkout. You will be notified of a shipping carrier's tracking number as soon as the order is shipped. Please review our shipping policy for further information.
How are your prices so low?
Most companies charge you for extras such as art, screen charges and shipping. At You Design It we consider those charges just the cost of doing business and you shouldn’t have to pay for that.
How do I use the Design Studio?
First you select a product, add the artwork and text, and then make your purchase. It's as easy as 1-2-3!
Who are some of your current customers?
We have customers that are Fortune 50 and we also sell to individuals. Large or small....bring it on.
What are the minimums for your products?
Our minimums vary but you can generally count on 6 for screenprinting and 6 for embroidery.
How can I lower my costs?
Please visit our Complete Pricing page for tips on how to lower your costs.
Can I cancel my order?
Once an order is placed with You Design It, we begin ordering blank goods, preparing artwork, scheduling print times, preparing screens and packaging, etc. Because of this, quite a bit of cost is incurred very early on in the process for You Design It. We do provide you with a window of time for cancellation within 3 hours of the order being placed.
We do accept cancellations within 3 hours of the order being placed on all standard orders to avoid cancellation fees. Cancellations will not be accepted beyond 24 hours of a standard order being placed or on any rush orders. Cancellation of an order beyond 3 hours but within 24 hours is subject to a cancellation fee of 20% for all group orders (6 or more items) and 30% for digital printing orders (6 or fewer items).
Cancellation requests must be received by You Design It by phone at (800) 571-7615 or email to firstname.lastname@example.org. The time stamp of the email or phone call will be used to determine time of cancellation.
Can You Design It create custom artwork for me?
You bet. We do it all the time. Depending on the difficulty of the artwork, we can determine the cost. Just give us a call toll-free at 1 (800) 571-7615 to discuss your idea.
What is the return policy?
If there is a need to return an item or items, we need to be contacted to give the proper instructions for doing so. This must be done within five days of signed receipt of goods. After five days, the order is considered accepted wholly and will lose the right for return. Please read the next question below for acceptable return reasons.
What are acceptable return issues?
If the apparel is materially different or the design is different than the originally saved design, then we will replace it at no cost to you. Our system has been refined to check the orders throughout all stages of production and have been signed for and documented before shipment. Any claims must be made within five days of receipt of goods by phone or e-mail to receive instructions for proper return.
We do not manufacture the shirts and are not responsible or liable for color shade variances. We are not able to accept returns by a shade difference in the dye lots. We also have no control over the color settings on your computer monitor and cannot accept returns based on perceived color shading differences. We do accept returns and replace the products if we send the wrong color altogether.
Your acceptance of the design before purchase is a binding agreement that you approve the print. We do not alter the design before printing unless specifically requested to do so by you or someone you have authorized to make changes.
We do not provide spell checking on any purchased or printed designs and will not accept returns based on misspelled words.
What if I have reorders?
Reorders are subject to the same minimums as a new purchase. You can reference any past purchases/designs by Logging In. If you have lost your login information or don't remember the name of the previous design, just Contact Us and we will be glad to give you that information.
Reorders are subject to different pricing than the original order based on time since original purchase, change in quantity, design changes, print changes and/or rush needs.
What if I forget my login information?
Please Contact Us and we will look the information up for you.