How does your order fulfillment work for orders placed offline with uploaded artwork?
Orders placed off-line over the phone are treated a little bit differently than those placed online. The reason for this is because they are typically special orders that need to do something different with the artwork or has special product requests. The most common reason is uploaded artwork that came from off-line as opposed to in our design studio. Uploaded artwork is the scenario that we will outline the process for.
We first began with getting the order placed. This consists of getting the artwork, size breakdown of the products, shipping information and payment with a credit card. Once we have all of these key ingredients we can begin the order.
The first thing we do star with ordering the products from our wholesale vendors to get them in transit to us. While this part of the process typically takes anywhere from one to three days, we start working on the artwork proof to send to the customer for approval or editing. Once the artwork has been approved, we send it to the printer to prepare for print.
The printer then takes the artwork to print to film in order to burn the screens. If the product is for embroidery, it then gets sent off to get digitized so the embroidery machine will have the instructions to create the design. At this point the products are checked in for accuracy in color and size breakdown. After the accuracy has been confirmed the products are ready for print.
We can print the products and put them to their final stage of quality control and accuracy confirmation. After all the tees have been crossed and the i's have been dotted, the products are packaged and shipped. We then e-mail the tracking number and encourage the customer to follow the package to its final destination.
We continually try to improve our processes and systems to make sure you get exactly what you are looking for. We love to under promise and over deliver every chance we get.
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